FAQ

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Welcome to the onyx family

We keep our clients preferences on file so just ask for the usual if you’re a creature of habit, or switch it up and try something new!

running Late?

Please give us a call. We’ll always do our best to accommodate you, but we are only able to hold appointments for 15 minutes past your scheduled time.

Darn! Cant make it?

Please note that we have a 24-hour cancellation policy. Cancellations within 24-hours of your appointment time no shows will be charged half of your total service.

Have other questions?

Our team is here to help. Shoot us an email with questions on services, products or our website. Or just send us feedback! We believe communication is key.