FAQS

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Hello, how can we help?

Welcome to the Onyx Family, here are some things to keep in mind and some FAQs.


  • Please let us know in the notes section if you require Gel/Shellac removal and we'll add 10 mins to your treatment time - at no extra charge if it was applied by us previously. For the removal of other Shellac/Gel polish there is an additional charge of $10+ for hands and $15+ for toes. Additional charges may apply if removal is from elsewhere and is difficult to take off. We can remove soft gels, like CND Shellac, Bio Sculpture, Gelish and OPI.

    Available as an add-on during the booking process.

    PLEASE NOTE - Removals for hard gel, acrylics, SNS and TGB BIAB start at $40.

  • Please give us a call. We’ll always do our best to accommodate you, but we are only able to hold appointments for 15 minutes past your scheduled time. If you are more than 15 minutes late for your appointment, we may not be able to complete the full service. Please be sure to arrive early to avoid needing to cancel, change or reschedule your appointment. We require 24 hours notice for any changes/cancellations.

  • No shows or cancellations within 24 hours will incur a fee. Please refer to our No Show/Cancellation Policy.

  • This means the studio is healthier for you, your environment and our staff. We use brilliant innovative brands with formulas without toxic chemicals to ensure a healthy soothing experience.

    Feel safe to know that we are pampering you in a safe, sanitized, and non-toxic environment.

  • For more information on this, please visit our blog post here.

  • For more information on this, please visit our blog post here.

  • Bio Sculpture and En Vogue are popular brands offering different sculptured gel nail enhancements without harmful vapours and harsh chemicals, require no primers and are vegan. Bio Sculpture has a 5 Star Safety rating and is 10-Free. Provides products that have nutrients and vitamins that promote growth and stimulate overall nail health. Like, Silica, Mica, Vitamin E, Vitamin C and Lemon Extract. These enhancements are known for their unique formula and exclusivity. You won't find Bio Sculpture Gels available for retail anywhere other than Bio Sculpture Canada; they will only sell to certified and trained professionals. It's soak-off, so damage to the nail is limited and healthy nails can grow out without repeated filing. The gel is only available for forms (sculpting). On the other hand, En Vogue Extensions is a hard gel formula that is 9-free, non-yellowing and cannot be soaked off. They use a gel formulation applied over nail forms or tips to sculpt and extend the nails. En Vogue Extensions are valued for their strength, flexibility, and long-lasting properties. The gel used in En Vogue Extensions offers precise shaping and control during application, resulting in tailored nails. Both provide a natural-looking finish and can be customized with various colors and nail art designs. Also, they could be used as an overlay in the natural nail without extending the length. It's important to consult a professional nail technician experienced in each system for the best application and maintenance of either Bio Sculpture Extensions or En Vogue Extensions.

  • It's a type of manicure enhancement that involves coating a layer of hard gel on top of the natural nail without extending its length. They're ideal for those who want to shape and strengthen their nails without lengthening them. For anyone with brittle nails that are prone to chipping and breakage, overlays offer a layer of protection that help your nails grow strong over time.

  • The causes of ingrown toenails are poor nail management, improper cutting technique, fungal infections, and pincer or trumpet deformities. However, these conditions can be rectified with proper nail care and the Onyfix treatment. The Onyfix nail correction system from Germany is an innovative, painless and non-invasive treatment for recurrent and chronic ingrown, pincer and involuted (curved) toenails. For more information on this, please visit our blog post here.

  • Every month is recommended.
    This is the amount of time it takes for dead skin to form on the feet, so targeting this before it worsens can be beneficial. The longevity of your pedicure will depend on how much activity your feet will face day-to-day.

  • This pedicure is for feet that have extremely dry, callous and or cracked skin. The Elim Mediheel Pedicure was designed and formulated to offer clients a superior system focusing on a restorative pedicure. For more information on this, please visit our blog post here.

HAVE OTHER QUESTIONS?

Our team is here to help. Contact us via the link below with questions on services, products or our website. Or just send us feedback! We believe communication is key.