our policies
SECURING YOUR BOOKING
Please note that in order to secure bookings we require valid credit details in line with our cancellation policy. When making an appointment for the first time, we will ask for a credit card to put on file. This is to avoid any late cancellations or no shows. If you are unable to provide us with a credit card, we can book you in as a walk-in or either put a deposit down for a future appointment.
APPOINTMENT
Appointment space can be limited. Please give us a few days notice if you are interested in making a reservation. We try our best to accommodate everyone. If we are fully booked, we are able to put you on a waiting list and will let you know if anything becomes available.
THE NEED-TO-KNOW BEFORE YOU ARRIVE
Please let us know in the notes section if you require Gel/Shellac removal and we'll add 10 mins to your treatment time - at no extra charge if it was applied by us previously. For the removal of other Shellac/Gel polish there is an additional charge of $10+ for hands and $15+ for toes. Additional charges may apply if removal is from elsewhere and is difficult to take off. We can remove soft gels, like CND Shellac, Bio Sculpture, Gelish and OPI.
Available as an add-on during the booking process.
PLEASE NOTE - Removals for hard gel, acrylics, SNS and TGB BIAB start at $40.
LATE CANCELLATION / NO SHOW
Nobody likes being stood up! Our team is just as excited as you are for our beauty date, and we totally understand that life can be unpredictable. We’re happy to accommodate when schedules change!
In case of lateness, appointments will be held for 15 minutes (unless otherwise notified) and will then be passed on to walk-in clients or those on a waiting list. Your appointment will still be subject to full payment as per the time reserved in our nail artist‘s timetable.
Please notify us of any rescheduling or cancellation at least 24 hours prior to your appointment to avoid a cancellation fee:
Appointments cancelled within 24 hours will be charged half the value of what was originally booked (including 5% tax).
No Show/Last Minute Cancellation (within 2 hours) will be charged a fee of 100% of the original service (including 5% tax).
For same-day bookings, there's a 1-hour grace period after you book your appointment to change your mind without any no-show fees. After that, the full 100% service fee applies.
The reason behind this is that we hold that spot specifically for you, so we’re unable to accommodate other clients or accept walk-ins when cancellations happen so close to the appointment time so our technicians aren’t left hanging. We hope you understand! If you find it difficult to adhere to our booking policies, you can always take advantage of our walk-in option, and if we have an available spot, we will be happy to take you in.
REFUNDS
We do not offer refunds on services. However, we'd be happy to work with you and resolve any problems if necessary. Please give us a call as soon as possible if something requires fixing.
Gift cards are final sale.
Retail products will be accepted for refund or exchange within 7 days of the date of purchase. Must provide an original receipt (cardholder copy) for refund. The product must be unused and in the original packaging. The following items are considered FINAL SALE and do not qualify for a return or store credit: sale items, handbags, jewelry, accessories, swimwear, personal use and personal hygiene items.